Introduction

Effective Date: 08/07/2024

At Now Trends Consultancy, we strive to provide excellent services and products. This Refund Policy outlines the conditions under which refunds are issued for our various offerings.

1. General Refund Policy

Our general policy is that all sales are final, and no refunds will be provided for eBooks, training programs, CV preparation, or interview coaching services. However, we recognize that there may be exceptional circumstances where a refund may be considered. This policy outlines those circumstances and the process for requesting a refund.

2. Non-Refundable Items

The following items are non-refundable:

– eBooks
– Training Programs
– CV Preparation Services
– Interview Coaching Services

3. Refund Eligibility

Refunds may be considered under the following exceptional circumstances:

– Duplicate Payment: If a duplicate payment is made due to an error.
– Service Non-Delivery: If the service purchased was not delivered as described or within the agreed time frame due to an error on our part.
– Technical Issues: If technical issues on our part prevent access to purchased digital content and we are unable to resolve them.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us:*Email us at [info@nowtrends.com](mailto:info@nowtrends.com) with the subject line Refund Request.
2. Include Details: Provide your full name, contact information, transaction ID, and a detailed explanation of the reason for your refund request.
3. Supporting Evidence: Attach any supporting evidence, such as receipts or screenshots, that may help us process your request.

5. Refund Process

Once we receive your refund request:

1. Review: Our team will review the request and any supporting evidence provided.
2. Decision: We will notify you of our decision within 14 business days.
3. Refund: If your refund request is approved, we will process the refund within 7 business days of the approval notification. The refund will be issued to the original payment method.

6. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

– Email: [info@nowtrends.com](mailto:info@nowtrends.com)